Software Solutions


Laboratory Information Management System (LIMS) read more


For R&D centers / labs, for automation of R&D activities in pharma research specially in FD division and ADLread more


LIMS for environment labs, water quality monitoringread more


LIMS for commercial testing labs (with integrated billing)read more


True web based enterprise software for stability studies data management and compliance with US FDA 21 CFR Part 11read more


Equipment connectivity, to efficiently transfer analytical data from instruments to OasisLIMS read more

CrisCon ERP

Pharma ERP - Enterprise version: Specially designed to automate various activities of manufacturing unitsread more

CrisCon SFA

Sales force automation, web basedread more

Oasis CMS

Change management and control systemread more

O-Doc eBR

Electronic batch records maintenance software with electronic instructionsread more

Oasis APQR

Annual product quality review and records of batches producedread more

Market Complaints ManagementOptional Modules with LIMS - Part A > Lims > Software Solutions > 

Key Features

Complaints Management module is for effective handling of market complaints and recalls

Under this module different types of market complaints can be entered and their records can be maintained. Its functions include:

  • Market complaint registration
  • On the screen comparison between the original test results (at the time of manufacture) and the results of analysis of the complaint sample
  • Provision to assign a complaint as per the SOP and tracking of the action taken
  • Action taken, when and by whom
  • Complaints on which action is pending
  • Recording of the action taken including the packing condition, physical appearance, opinion, the tests desired to be performed on the complaint sample
  • Frequency of occurrence of a particular complaint (color change, microbial contamination, empty pocket etc.)
  • Area wise (region) analysis of complaints
  • Analyzing market complaints information, complaint type wise / product wise, for a particular duration